Shipping Policy

1. Order Processing Time

We aim to process all orders within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.

You will receive a confirmation email once your order has shipped.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and chosen shipping method.

Typical delivery timeframes:

Domestic (New Zealand): 2–7 business days
International: 7–21 business days (varies by destination)

Please note: Delivery times are estimates and may vary due to customs, carrier delays, or peak seasons.

3. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, taxes, and import duties that may apply in their country.
We are not responsible for delays caused by customs.

4. Incorrect Address

Customers are responsible for entering accurate shipping details.
If an order is returned due to an incorrect address, the customer may need to pay a reshipment fee.

5. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at solsticenz@gmail.com and we will assist you.

We are not responsible for packages marked as delivered by the carrier, or for delays caused by the shipping provider.